PRIVACY POLICY

 

At Staffordforshire Kindling Supplies Ltd, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to kindlingfirewood@aol.com or by writing Staffordshire Kindling Supplies, 11 Mill Crescent, Barton under Needwood, Burton on Trent, Staffordshire DE13 8HJ. Alternatively you can telephone 01283 712735

Who are we?

Staffordshire Kindling Supplies is a local firewood supplier. Staffordshire Kindling Supplies Ltd is registered at the following address: 11 Mill Crescent, Barton under Needwood, Burton on Trent, Staffordshire DE13 8HJ and is registered in England and Wales Reg no 8495485

How do we collect information from you?

We collect information from you when you purchase from the staffordshirefirewoodandlogs.co.uk   website or when you contact us through social media sites.

What type of information is collected from you?

When you contact us by telephone or email the personal information we collect from you is your name, telephone number and email address. We also log your IP address, and information regarding what pages are accessed and when. When you purchase a product from us, your card information is not held by us, it is collected by worldpay our third party payment processor who specialise in secure online capture and processing of credit/debit card transactions, as explained below. We also do not hold your address details when you order.

How is your information used?

We will use your information to:

  • Process orders that you have submitted. The processing will be via online specialist order control companies such as Woo Commerce;
  • Seek your views or comments on the services and offers we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you. These may include information about offers, events and ‘how to guides’. Information regarding our activities and any promotions of our Partner companies goods and services; This communication will only take place via email and will be administered by a specialist automated e-commerce company such as Mailchimp.
  • Your IP address will be used to analyse website traffic to the STAFFORDSHIREFIREWOODANDLOGS.CO.UK website and this will be done by Google Analytics.

Who has access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: When we use third party service providers, such as WooCommerce we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure ordering page, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your email address to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely, by using a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password, which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

Like many other websites, STAFFORDSHIREFIREWOODANDLOGS website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018